OneFS communicates with the Dell backend using Secure Remote Services (ESRS). This is used to send alerts, log gathers, usage intelligence, and managed device status to the backend. Clusters provisioned with this back end can download updates, patches, OneFS software packages, or any other file that has been designated for a cluster to download. Secure Remote Services provides data for technical support personnel to investigate and resolve cluster issues and support requests. In order to use this service, customers are required to host a Secure Remote Services Gateway, which securely proxies Secure Remote Services communication with the cluster.
OneFS 9.5 introduced integration with Dell SupportAssist, the next generation remote connectivity system for transmitting events, logs, and telemetry from a PowerScale cluster to Dell Support. SupportAssist provides a full replacement for ESRS and enables Dell Support to perform remote diagnosis and remediation of cluster issues. Intended for all customers who can send telemetry off-cluster to Dell over the Internet, SupportAssist integrates ESE into PowerScale OneFS along with a suite of daemons to allow its use on a distributed system.
For more information about deploying and configuring Secure Remote Services, see the Site Planning Guide.
