Dell EMC Online Support provides a single point of support for all vSAN Ready Node hardware issues and vSphere hypervisor and vSAN issues. Service tags for vSAN Ready Nodes with OEM licenses are a single point of support for hardware, ESXi, and vSAN issues.

Dell EMC provides several online and telephone-based support and service options. If you do not have an active Internet connection, look for support contact information on your purchase invoice, packing slip, bill, or Dell EMC product catalog.

Note: Availability varies by country and product. Some services may not be available in your area.

To contact Dell EMC for sales, technical assistance, or customer service issues:

1. Go to Dell EMC Online Support.

2. From the drop-down menu in the bottom right corner of the page, select your country.
3. For customized support:
   1. Enter your system service tag in the Enter your Service Tag field.
   2. Click Submit.

A support page listing the various support categories is displayed.

4. For general support:
   1. Select your product category.
   2. Select your product segment.
   3. Select your product.

A support page is displayed that lists the various support categories.

5. For contact details of Dell EMC Global Technical Support, click Global Technical Support.

The Contact Technical Support page is displayed with details for calling, chatting with, or emailing the Dell EMC Global Technical Support team.

For information about how to collect ESXi logs for support, see the VMware Knowledge Base article Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).