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This section provides a list of potential causes and resolutions for error messages that are related to PowerProtect Data Manager deployment.
When the user enters an incorrect password during appliance deployment, the following error message is displayed:
To resolve this issue:
The password is the complete appliance serial number (PSNT) with a prefix of dm@. For example, if the PSNT is DPDIH220124121, the password would be dm@DPDIH220124121.
When a DNS entry is missing for the management interface, the following error message is displayed.
Note: DNS entry is mandatory for the management interface of the appliance. If the DNS entries are missing, the deployment fails.
To resolve this issue:
When the user enters an IP address that is assigned or already in use as the management interface for the application, the following error message is displayed:
To resolve this issue:
Whenever the user enters an incorrect VLAN ID, the firewall configuration restricts the communication, or cannot connect to the management network gateway, and the following error message is displayed:
To resolve this issue:
When the user launches the PowerProtect Data Manager Appliance UI from an unsupported web browser, the following warning message is displayed:
The Unsupported Browser message is a warning; the user can continue to use the web browser, but the functionality of the appliance will be limited. Using an unsupported web browser can pose a security risk.
Google Chrome is the preferred web browser for managing PowerProtect Data Manager Appliance.
To resolve this issue, launch the PowerProtect Data Manager Appliance UI using Google Chrome.