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The Dell SupportAssist feature provides an IP-based connection that enables Dell Support to receive error files and alerts from your appliance and to perform remote troubleshooting for a fast and efficient time to resolution.
The SupportAssist feature employs multiple security layers throughout each step in the remote connectivity process to ensure that you and Dell can use the solution with confidence:
We recommend that customers enable the SupportAssist feature to accelerate problem diagnosis, perform troubleshooting, and help speed time to resolution. If you do not enable the SupportAssist feature, you might need to collect appliance information manually to assist Dell Support with troubleshooting and resolving problems with your appliance.