The Service contains several different architectural components and zones that constitute the security capabilities as illustrated in Figure 2.
Figure 2. Service design
Dell data centers host the Cloud Management Services Platform (CMSP) backend management systems. The Services also have a secure portal for Dell engineering teams to manage and monitor the solution using Dell’s onsite management stack.
The Dell onsite management stack is a physical component (hardware and software) deployed within the customer’s data center. Once deployed and provisioned by Dell teams, the management stack provides the following:
- Telemetry Collection: Handles telemetry data, events, logs, and other data points
- Connectivity functions: Provides secure connectivity for transferring telemetry (file and message) between customer on-premises and the Dell CMSP platform using secured protocols
- Support Functions: Provides configuration management, remote takeover, troubleshooting, COTS/3rd party integrations, and ticketing automation
- Orchestration and control: Execution tasks against assets as defined in the Service
- Individual product APIs or element managers: Intent, declarative, or outcome configuration, direct/imperative for direct configuration, policy settings, and so on
- Local intelligence: Error detection with automated remediation, configuration integrity and drift, and Service optimization tuning
- Connectivity between Dell’s data center and the customer on-premises data center is solely a responsibility of the customer