The Conversational AI Virtual Assistant helps users to retrieve travel-related information. The information includes getting the flight schedule, checking the fare for travel, web check-in, getting more information about the allowed baggage and purchasing additional allowance, and getting the accommodation and hotel details during travel.

The information is retrieved based on the dialog tasks created. The following table shows some of the dialog tasks that are created as part of the sample travel desk use case:

Table 4.      Travel desk use case dialog tasks

The dialog tasks are created under conversational skills. The virtual assistant in the travel desk also helps the user to cancel a booking, get the invoice for travel, and more. The following example shows some of the dialog tasks and their status:

Figure 4.   Dialog tasks and statuses

The user can connect with the virtual assistant and query about flight details. Based on the query, the virtual assistant identifies the intent, processes the user’s query, and provides the required information. This example focuses on web and mobile clients, therefore the corresponding channel is configured.

The following figures show a user looking for the flight status and the virtual assistant providing the user with the flight details.

This virtual assistant is set up to assist users with a range of dialogue tasks, such as checking baggage allowance and adding additional baggage.

The hotel detail dialog tasks get information about the accomodation booked along with the flight. Based on the user’s query, the virtual assistant can provide the hotel booking details.

The transfer details dialog task provides information related to transportation. In the following example, the user is able to obtain the transfer details.

The travel desk virtual assistant also provides information related to flight check-in: