Conversational AI, which allows humans to interact naturally with devices, machines, and computers using speech in both text and verbal forms. It can be applied to a wide range of industries and can assist businesses in providing rich and efficient customer experiences while also gathering useful metrics for better business decisions.

The market for conversational AI is growing at a rapid pace, as is acceptance by consumers. Thanks to new tools and technologies, developing conversational AI applications is easier than ever.

This document described the market trends, use cases, benefits, and approach to implementing a solution for Conversational AI on Dell infrastructure. It described the Kore.ai Experience Optimization (XO) platform, its primary components, and the virtual assistants available for various use cases.

This document then specifies a reference architecture for Kore.ai, deployed in containers on Kubernetes, including several Dell Validated Designs that include choices of VMware Tanzu and Symworld Cloud Native Platform. It provides configuration and sizing guidance for the infrastructure. Lastly it provides design and validation testing results for two representative use cases for Conversational AI; one use case for a travel assistant and another use case for an online retail experience.