New Dell SRM 5.0 Hands on Lab
Wed, 10 Apr 2024 18:02:14 -0000
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We are announcing the release of the new SRM hands on lab:
- SRM 5.0 - Automated and Analytics driven Operational Monitoring and Reporting of DataCenter Infrastructure with Dell SRM
Summary
The new SRM hands-on lab is created based on the latest SRM release 5.0 which introduces several new features, enhancements, and new platform supports.
The Lab is located under: https://democenter.dell.com.
Login, then search for the “srm” or “HOL-0508-01” and the following lab will appear:
Lab Info
Here is what the lab summary looks like before it is deployed:
The focus of the lab is on the new features, enhancements, and newly supported platforms which are covered in Module 1: The Latest Features in SRM 5.0:
- Solution Pack for Kubernetes
- CloudIQ link & launch
- Solution Pack for PowerEdge (iDRAC)
- Power consumption reports: Brocade, PowerScale, PowerVault, PowerEdge, Unity, and Huawei
- Automated anomaly detection for performance KPIs
The rest of the modules are covering in-depth SRM use-cases, such as:
- Configuration compliance
- Workload analysis
- Capacity planning
- Performance troubleshooting
- Chargeback reporting
and some of the main SRM features:
- Topology and end-to-end relationships
- Data extraction and automation tasks via REST API
Sample Reports
Checkout some of the SRM dashboards and custom reports:
- Situations To Watch dashboard
- End-to-end masking view VM -- Datastore -- Array -- LUN report
Supported Platforms
There is a great variety of SRM reports containing data from supported vendors and technologies:
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Author: Dejan Stojanovic
Related Blog Posts
Dell SRM - Automating CMDB Population in ServiceNow Demo
Thu, 02 May 2024 23:46:19 -0000
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The upcoming release of SRM 5.0 introduces a new Solution Pack for ServiceNow, which will bring automated incidents creation in ServiceNow based on SRM alerts.
Check out this video for a demonstration of the custom SRM integration with ServiceNow CMDB, which aims to populate, update, or delete entries in ServiceNow CMDB tables with SRM CIs and topology relationships via REST API calls, enhancing service management processes such as incident, problem, and change management.
With the SRM - ServiceNow CMDB integration, we can:
- Manage the lifecycle of SRM discovered storage infrastructure CIs and their relationships in ServiceNow
- Create services consisting of storage infrastructure CIs and insert them into the ServiceNow CMDB
- Efficiently perform ServiceNow service management processes such as incident, problem, and change management
The following diagram illustrates the architecture of the SRM – ServiceNow CMDB integration:
In this video, you’ll learn all about example CIs and relationships discovered by SRM, storage volume services, extracting data via the SRM REST API and Topology-Service REST API, creating Scripted REST API endpoints in ServiceNow, executing HTTP POST queries to ServiceNow REST endpoints, and more:
View the end-to-end service topology in ServiceNow consisted of CIs & relationships imported from SRM with associated active incidents received from the SRM:
Enjoy this demo and let us know how you like it!
Author: Dejan Stojanovic
Dell SRM - Automating Incident Management in ServiceNow
Mon, 06 May 2024 21:47:28 -0000
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The upcoming release of SRM 5.0 introduces a new Solution Pack for ServiceNow, which will bring automated incidents creation in ServiceNow based on SRM alerts.
This blog delves into custom SRM integrations with the ServiceNow incident management process. The integration enables ServiceNow to automatically open, update, close, and reopen incidents based on alerts originating from SRM, streamlining customers' IT service management processes.
The following diagram describes the architecture of SRM incident management in ServiceNow:
Delving into more detail, to trigger creation, update, closure, and reopening of ServiceNow incidents from SRM alerting, you must create a scripted REST API resource, as shown in the following figure. This resource listens to HTTP POST requests from the SRM and responds accordingly by creating, updating, closing, and reopening an incident.
A core component of the ServiceNow scripted REST API resource is the JavaScript that controls the ServiceNow action upon receiving HTTP POST queries from SRM. The JavaScript documented in the following image creates, updates, closes, and reopens an incident:
An SRM report is created in the reporting webapp, as shown in the following figure, including the serial number, storage system alias, and total time since last collection:
Additionally, an alert is created on the SRM alerting webapp shown in the following figure:
ServiceNow then creates an incident that corresponds to the SRM Alert created, which includes the state of the incident, a short description of the incident, the user input, and the subcategory:
Check out this white paper on automating incident management in ServiceNow for more information.
Author: Dejan Stojanovic