Dell Technologies SolVe: Increase Your Solution Satisfaction
Thu, 02 Jun 2022 14:57:22 -0000|
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Dell Technologies SolVe: Increase Your Solution Satisfaction
With technology constantly changing and advancing, a continuous effort is necessary to improve processes and procedures. I can remember having to make changes in an environment and grab a user manual to ensure I got it right. Problems arose when the process changed after it was documented. The last code update changed the screens or did not provide information about the new area I needed to click. While it did not happen most of the time, it was frustrating when it did. So let me introduce you to Dell SolVe.
SolVe stands for Solutions for Validating your Engagement. It is a knowledge solution that you can use to access trusted, best-practice, guided instructions for accomplishing common service tasks. After logging in to https://solve.dell.com, you will find detailed step-by-step instructions for completing numerous tasks and processes. With SolVe’s verified procedures, I could have gone into the data center or approached my laptop with confidence that I could complete the task to solve my challenges (pun intended!).
While SolVe is available for products across the Dell portfolio, this blog focuses on SolVe as it relates to VxRail. SolVe provides the blueprints for successful procedures that complement various VxRail processes. You can think of these as tailored procedures that are specific to your hardware and software versions.
Figure 1 shows a high-level view of SolVe for VxRail options:
Figure 1: SolVe for VxRail
Under VxRail Procedures, five main categories are available: Connectivity, Install, Upgrade, Replacement Procedures, and Miscellaneous (other Dell products may have sections that reflect that product's options). A Reference Material section contains Documentation and Support Matrices. Select a category to view more specific options in that category, for example, select Replacement Procedures to view Hardware Replacement Procedures.
SolVe is an outstanding tool to ensure that you have globally consistent processes at your fingertips. From installation to upgrading to replacing customer-replaceable parts like drives, fans, and power supplies, SolVe provides easy-to-understand instructions to ensure your success in completing these tasks.
The following example shows how to generate the process for replacing a Capacity HDD on a VxRail P570:
Select Replacement Procedures > Hardware Replacement Procedures to start the generation procedure (Figure 2). You are prompted to provide the required information.
Figure 2: Providing information
Select the VxRail model and Hardware Component that you want to replace. Note: If any alerts or warnings are displayed at the top of the page, click Acknowledge to activate the NEXT button. These special alerts and warnings may be critical to ensure that the process is completed successfully.
Next, select the applicable VxRail HCI System Software (Figure 3) to ensure that the procedure is generated for that version.
Figure 3: Selecting the software version
In the Usage information section (Figure 4), you can provide information about the product or service request for which this procedure will be used. While this information is not mandatory, it is useful for documenting which work was performed on which node or if you want to delegate the task.
Figure 4: Providing usage information
You can review a summary of your selections before you generate the procedure (Figure 5).
Figure 5: Generating the procedure
After you click GENERATE, a PDF file downloads with the information that is required to complete the task. In our hard drive replacement example, the PDF includes a list of recommended tools.
SolVe makes it possible to share and promote relevant, focused information for a planned activity in a globally consistent manner. Other benefits of using SolVe Include increasing the success of first-time fixes, not having to call support, and having the freedom to do the work when you are ready. I recommend visiting https://solve.dell.com to test-drive a process and see how easy it is to get custom procedures. Using the PDF-generated procedure may also simplify the process of getting change control approval. Using SolVe instead of user manuals would have saved me a lot of time and frustration by giving me a single source of truth across multiple data centers in heterogenous environments and enabling me to stay on top of processes that evolve over time.
Solve Procedure Generator
Author: Vic Dery LinkedIn
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Dell VxRail: Comprehensive Security by Design
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- VxRail Interactive Journey — VxRail Interactive Journey provides a better way for technical buyers to get familiar with VxRail and quickly come away with what makes VxRail awesome through an immersive experience for consuming videos, podcasts, and interactive demos.
- Dell VxRail System TechBook — The TechBook is a conceptual and architectural review of the Dell VxRail, optimized for VMware vSAN. The TechBook describes how hyperconverged infrastructure drives digital transformation and focuses on the VxRail system as a leading hyperconverged technology solution.
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- CloudIQ — Updates the CloudIQ section to include the rebranding from MyVxRail to CloudIQ. The switch to CloudIQ brings consistency while delivering the same quality of service across Dell Technologies solutions.
- Role Based Access Control (RBAC) — Adds the use of RBAC to keep customer data safe and with independent viewing so that customers can only view their own data.
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Note: Additional security documentation, such as the or , also provide more specific security-related information related to the products that also make up the VxRail.
- Technical White Paper: Cyber Resilient Security in Dell PowerEdge Servers —The PowerEdge paper details the security features built into in the PowerEdge Cyber Resilient Platform, many enabled by the Dell Remote Access Controller (iDRAC9).
- VMware Product Security — VMware Product Security provides an overview of VMware's commitment to building trust with the customer.
This blog is a high-level overview of some information in the newly revised security features. There is a continuous effort to enhance VxRail security landscapes. This blog is to simplify the delivery of security information and to keep it relevant for our readers.
For more information, see the Dell VxRail: Comprehensive Security by Design or the VxRail Security Infographic for a quick overview.
This white paper describes both integrated and optional security features, best practices, and proven techniques for securing your VxRail system from the Core to the Edge to the Cloud.
VxRail Interactive Journey provides a better way for technical buyers to get familiar with VxRail and quickly come away with what makes VxRail awesome through an immersive experience for consuming videos, podcasts, and interactive demos.
The TechBook is a conceptual and architectural review of the Dell VxRail, optimized for VMware vSAN. The TechBook describes how hyperconverged infrastructure drives digital transformation and focuses on the VxRail system as a leading hyperconverged technology solution.
Technical White Paper: Cyber Resilient Security in Dell PowerEdge Servers
The PowerEdge paper details the security features built into in the PowerEdge Cyber Resilient Platform, many enabled by the Dell Remote Access Controller (iDRAC9)
VMware Product Security provides an overview of VMware's commitment to building trust with the customer
Running SUSE Rancher and Rancher Kubernetes Engine (RKE2) on Dell VxRail
Wed, 19 Jan 2022 14:29:54 -0000|
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Dell Technologies Resources
SUSE Rancher Resources
- SUSE Rancher Documentation
- Rancher Kubernetes Engine 2 (RKE2) Documentation
- SUSE Fleet Container management and deployment engine
- SUSE Rancher GitHub
Vic Dery, Senior Principal Technical Marketing Engineer