Impacting the World, One Happy Customer at a Time
Fri, 25 Aug 2023 21:45:55 -0000
|Read Time: 0 minutes
As I get back from a lovely week to relax and reset by the beach in Mauritius, I have had time to realize that sometimes the important thing to do is to find time to relax and rejuvenate. I have come back with a burst of energy ready to get back to doing what I love most – spending time helping customers build simple Infrastructure solutions.
As a core member of the Dell Technologies infrastructure solutions sales team, I have come to realize that our core job is to solve problems. All businesses today are out there solving customer problems and challenges, either by producing goods or delivering services. Most businesses today have a lot of behind-the-scenes challenges to overcome to be able to help their customers.
Technology plays a big part in everything we do today, and IT teams must be on top of their game all the time to ensure businesses can continue to focus on what’s important – Customers!
I have had the opportunity to work with a non-profit organization that is literally making the world a better place for everyone globally. The work they do is non-stop and it is not easy. Their work requires an immaculate IT setup that needs to be always online, secure, and able to scale for their bespoke applications. Their current setup has gone through some major changes in terms of their applications and tracking methodologies. They had been experiencing multiple information and data silos, complexity in infrastructure management, and data security issues. In helping them find a way to simplify their IT, we too played a part in making the world a better place.
We had a few conversations and agreed that we needed to build the entire infrastructure on one platform. In this case, VMware was the unanimous choice. The two biggest challenges were to eliminate silos and to simplify management. HCI was the best way to achieve both, and we chose VxRail HCI systems. This solution went on to deliver a consistent platform across the edge, core, and cloud. It has proven to be a solution that can that manage all of the compute, storage, and networking resources through a single pane of glass with vCenter -- all under a single support umbrella for all of the hardware and software deployed.
Lifecycle management with BIOS, firmware, and software updates and upgrades can be a painful and time-consuming process. But what if I told you we can automate these tasks with one-click upgrades, one node at a time without any downtime – how does that sound? When I asked, the CTO was happy, and the IT manager was happier. All those investments in our R&D labs with over 100 people working on resolving some of the most common challenges -- like upgrades for IT teams around the world -- now made sense.
What made the solution choice easier was the ability to remotely monitor it from anywhere in the world with Cloud IQ, and its ability to scale and grow, not just on premises but in the cloud, any cloud at any time.
Did we manage to resolve their IT challenges - Yes, with a simplified solution like VxRail that provides performance, management simplicity, automation of tasks, and the flexibility to grow and scale. The customer was delighted - knowing full well that they now have an infrastructure setup that helps them do all the work they do consistently, and to be able to expand their work to different Geo Regions as well.
At the end of it all did I enjoy my time off after helping build an infrastructure solution for an organization doing something so meaningful. While I was away, I did get a postcard from the IT manager who was able take his wonderful family out for a nice little vacation, knowing that he could easily manage anything he needed to from anywhere in the world.
On to helping our next customer get the same peace of mind so they can leave their mark on the world too.
Author: Manish Bajaj