This level represents a system in which ‘advanced techniques’ have been introduced to make recommendations, provide insights, and in some cases perform actions. The expectation is that predictive and prescriptive analytics are present, and that model development is due, at least in part, to machine learning. The result is that the system focus is inferred decision-making. An additional expectation is that these ‘advanced techniques’ are weighted towards recommendations and insights, so we refer to this type of automation as recommendation-driven automation.
Some characteristics of this type of automation are:
Take away: This level can be summed up by the statement “We have introduced the power of AI/ML into our systems”.