Announcing: the New Dell SRM Hands on Lab
Thu, 07 Apr 2022 14:26:51 -0000
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We are happy to announce the release of the new SRM hands on lab:
- SRM 4.7.0.0 - Visualize, Analyze and Optimize Data Center Infrastructure with Dell SRM
This new SRM hands on lab is based on the latest SRM release (4.7.0.0), which introduced many new features, enhancements, and platform supports.
To find this lab, go to the demo center (https://democenter.delltechnologies.com) and enter “srm” in the search box. This link to the lab will appear:
Lab Info
The welcome screen on the lab looks like this. It includes a network diagram and a comprehensive lab guide:
In the first module, called “What’s New”, the lab focuses on the following new features, enhancements, and newly supported platforms:
- New features dialog
- Dell VxRail support
- MS Azure support
- Huawei Oceanstor support
- IBM FlashSystem support
- Chargeback trends reports
- Correlate performance data with alerts
- New business groups and operations dashboards
- Webhook API for auto ticketing
- In-context User Feedback
The rest of the modules cover in-depth SRM use-cases listed below. Each module is independent so that you can focus on your area of interest:
- Configuration compliance
- Workload analysis
- Capacity planning
- Performance troubleshooting
- Chargeback reporting
and some of the main SRM features:
- Topology and end-to-end relationships
- Data extraction and automation tasks via REST API
Sample Reports
Check out some of the SRM dashboards available:
For configuration compliance:
For active alerts:
Supported Platforms
The lab includes a great variety of SRM reports containing data from supported vendors and technologies:
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To wrap up
The SRM 4.7.0.0 hands on lab helps you experience SRM use-cases and features, by browsing through the powerful user interface and elaborating on data from multiple vendors and technologies.
Enjoy the SRM hands on lab! If you have any questions, please contact us at support@democenter.dell.com.
Resources
Author: Dejan Stojanovic
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Dell SRM - Automating CMDB Population in ServiceNow Demo
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The upcoming release of SRM 5.0 introduces a new Solution Pack for ServiceNow, which will bring automated incidents creation in ServiceNow based on SRM alerts.
Check out this video for a demonstration of the custom SRM integration with ServiceNow CMDB, which aims to populate, update, or delete entries in ServiceNow CMDB tables with SRM CIs and topology relationships via REST API calls, enhancing service management processes such as incident, problem, and change management.
With the SRM - ServiceNow CMDB integration, we can:
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- Create services consisting of storage infrastructure CIs and insert them into the ServiceNow CMDB
- Efficiently perform ServiceNow service management processes such as incident, problem, and change management
The following diagram illustrates the architecture of the SRM – ServiceNow CMDB integration:
In this video, you’ll learn all about example CIs and relationships discovered by SRM, storage volume services, extracting data via the SRM REST API and Topology-Service REST API, creating Scripted REST API endpoints in ServiceNow, executing HTTP POST queries to ServiceNow REST endpoints, and more:
View the end-to-end service topology in ServiceNow consisted of CIs & relationships imported from SRM with associated active incidents received from the SRM:
Enjoy this demo and let us know how you like it!
Author: Dejan Stojanovic
Dell SRM - Automating Incident Management in ServiceNow
Mon, 06 May 2024 21:47:28 -0000
|Read Time: 0 minutes
The upcoming release of SRM 5.0 introduces a new Solution Pack for ServiceNow, which will bring automated incidents creation in ServiceNow based on SRM alerts.
This blog delves into custom SRM integrations with the ServiceNow incident management process. The integration enables ServiceNow to automatically open, update, close, and reopen incidents based on alerts originating from SRM, streamlining customers' IT service management processes.
The following diagram describes the architecture of SRM incident management in ServiceNow:
Delving into more detail, to trigger creation, update, closure, and reopening of ServiceNow incidents from SRM alerting, you must create a scripted REST API resource, as shown in the following figure. This resource listens to HTTP POST requests from the SRM and responds accordingly by creating, updating, closing, and reopening an incident.
A core component of the ServiceNow scripted REST API resource is the JavaScript that controls the ServiceNow action upon receiving HTTP POST queries from SRM. The JavaScript documented in the following image creates, updates, closes, and reopens an incident:
An SRM report is created in the reporting webapp, as shown in the following figure, including the serial number, storage system alias, and total time since last collection:
Additionally, an alert is created on the SRM alerting webapp shown in the following figure:
ServiceNow then creates an incident that corresponds to the SRM Alert created, which includes the state of the incident, a short description of the incident, the user input, and the subcategory:
Check out this white paper on automating incident management in ServiceNow for more information.
Author: Dejan Stojanovic