Such a solution can improve the travel experience and removes barriers to make travel more seamless and friction-free for customers through better flow management, forecasting and automated monitoring.
- Flow management enables transportation hub operators to analyze movement through the facility, reducing overall trip time and increasing productivity for travelers, especially the frequent business travelers.
- Better forecasting of wait times and occupancy enables operators to keep both staff and passengers better informed, boosting satisfaction for both groups.
- Automated monitoring enables faster response to inquiries and needs, often before the traveler or staff is even aware of an issue. This makes the travel process smoother by better anticipating and more proactively notifying those in need of information.
Safety is a major concern of transportation hub operators as well as the businesses that rely on these facilities to generate revenue. While transportation hubs like airports have very identifiable premises limits for security and safety, video can supplant these physical barriers by adding additional safeguards to passenger safety.
- Through behavioral analysis and threat detection, operators can build a knowledge base of situations that enable the de-escalation of issues before they become full incidents. Post-event investigation and historical data can feed back into existing threat models, sharpening them for future analysis.
- Awareness can be enhanced through automatic detection of intrusion by either persons or vehicles in prohibited areas. Detection of suspicious or unattended items as well as wrong way movements in crowd flow can indicate and alert to potential security issues that may need more investigation.
- Risk management and emergency response can be boosted, allowing the operator to better contain situations locally before there is the opportunity for further spread, impacting more travelers or staff.
Operational efficiency can be boosted by better understanding environment, enforcement and incident management.
- Enhanced business intelligence through video can help drive better space analytics, optimizing existing public areas as well as reducing the amount of "dead space" that consumes operational cost but delivers no appreciable benefit to the traveler or operator.
- By automating mechanisms like enforcement, transportation hubs can minimize the fare evasion and fraudulent claims, with those recaptured services revenues feeding back into either reducing overall operating costs or boosting the bottom line.
- Service continuity is better maintained through optimized incident and asset management. Operating costs are reduced, and useful asset life is extended through more vigilant monitoring of critical infrastructure, protecting it from intrusion, sabotage, damage, wear and tear, vandalism or even waste.
Video analysis can drive better sustainability through predictive maintenance, environmental and utility management, helping drive smoother operations for transportation hubs
- Predictive maintenance can reduce interruptions by utilizing environmental quality control and real-time monitoring to drive better frequency on both facilities' cleanliness and maintenance as well as equipment maintenance.
- Carbon emissions and the use of hazardous chemicals can be minimized through more careful monitoring of usage and application, leading to a healthier environment for both employees and travelers.
- Utility and fuel consumption can be minimized through more diligent video analysis, leading to lower operational cost and lower impact to economic variables when these commodities modulate in cost.
Ultimately computer vision leads to better economic benefits including maximized revenue streams for businesses and better budget utilization for governments.
- By maximizing customer touchpoints, businesses have a better understanding of passenger flow, enabling retail facilities to optimize both staff and product placement to better accommodate travelers.
- Dynamic pricing can be implemented based on visual cues to help both maximize revenue and help drive uptake in underutilized offerings, smoothing out the overall revenue stream and providing additional predictability.
- Measurement of queue lengths can help to strike a more favorable balance between cost and dwell time for passengers. Promotions can be tailored to passenger flow with better wayfinding and optimal gate placement identified.