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Quality of Service (QoS) refers to edge computing meeting the service level expectations of an edge ecosystem for performance, reliability, and availability of applications, servers, and network. QoS is reviewed for the four attributes that are shown in the following figure.
Monitoring refers to the ability to check current service levels of the environment against an agreed-upon performance and reliability measures for applications, servers, and network topology.
Service requests refer to the availability of tools and people skills to track and mitigate issues and risks. These requests can be related to performance, reliability, and security associated with applications, servers, and network.
Quantitative analysis refers to review of existing processes to collect, verify, and measure data for understanding the behavior of current performance.
Service level compliance refers to assessing current organizational practices and tools that are used to ensure that service level expectations are met. The expectations can be in the form of multiple service level agreements (SLAs) related to IT infrastructure vendors, independent software vendors, and internal end users. It also includes the governance of these agreements by the facility IT or corporate IT.