Home > Advanced Topics > DevOps and Automation > Automation and ITOps > White Papers > Dell SRM: Automating Incident Management in ServiceNow > SRM close alert
An SRM alert can be closed in following cases:
The following figure depicts the Force Close action invoked by an SRM admin user on the selected alert.
The related ServiceNow incident is closed.
The following view shows details of the closed ServiceNow incident with the resolution code and notes.