Dell SRM: Automating Incident Management in ServiceNow

• 1

  Overview
• 2

  Revisions
• 3

  We value your feedback

• 1

  Dell SRM
• 2

  ServiceNow ITSM

• 1

  Alerting concept
• 2

  What is an alert?
• 3

  Alert consolidation
• 4

  Types of events

• 1

  ServiceNow scripted REST API configuration
• 2

  Create incident test
• 3

  Close incident test

• 1

  Introduction
• 2

  SRM alert definition via external process action
• 3

  SRM alert definition with webhook action

• 1

  Introduction
• 2

  SRM new alert
• 3

  SRM close alert
• 4

  SRM update alert

• 1

  Technical support and resources