Home > Data Protection > PowerProtect Data Manager > Dell PowerProtect Data Manager: Deployment Best Practices > Configure SupportAssist for PowerProtect Data Manager
SupportAssist is a support tool that communicates with PowerProtect Data Manager to monitor your environment, automatically detect current and potential issues, and collect and store diagnostic data. SupportAssist securely sends the data that is required for troubleshooting an issue to Technical Support for diagnostic purposes and Customer Support.
SupportAssist provides the following features and benefits:
Note: SupportAssist provides automated support capabilities for PowerProtect Data Manager systems. SupportAssist replaces Secure Remote Services in the current release of PowerProtect Data Manager. If you have configured Secure Remote Services previously, the PowerProtect Data Manager system automatically migrates Secure Remote Services to SupportAssist when you upgrade the PowerProtect Data Manager. SupportAssist cannot be configured when you have a trial license.
An access key and PIN are required to configure a secure connection between PowerProtect Data Manager and SupportAssist. You must apply the access key and PIN once.
For details, see PowerProtect Data Manager Deployment Guide to complete this setup.