Home > Workload Solutions > Safety & Security > Guides > Avigilon > Configuration Best Practices—Dell EMC Storage with the Avigilon Control Center System > Troubleshooting
Ensure the following requirements are met or the volume may not appear in the Admin Panel, or the ACC service may fail to start:
Issue | Workaround |
The ACC service may not have time to completely stop before the network drive is unmounted during a windows shutdown resulting in write errors. | Manually shutdown the service using the Windows Service Manager or the ACC Admin Panel prior to any scheduled system restart. |
ACC 6.6 fails to write certain file types in archive or to detect that disks are full if the host-name contains 'dot' elements. For example, a network share with a UNC path of the form: \\server.company.com\share-name\myarchive | Upgrade to ACC 6.10. Configure hosts file or archive target to use a host name without 'dot' elements. |
High processing load on Isilon when AVD files are overwritten. | Disable ACC recycling of AVD files by adding the following entry to the VmsDaemonConfig.cfg file: |
Verify that the user-account under which the ACC server is running can create directories and files under the UNC directory.
mkdir \\serverName\shareName\testDirectory
.
psexec -i -s cmd
. mkdir
verification steps for user accounts described previously.