Dell SRM - Automating CMDB Population in ServiceNow Demo
Thu, 02 May 2024 23:46:19 -0000
|Read Time: 0 minutes
The upcoming release of SRM 5.0 introduces a new Solution Pack for ServiceNow, which will bring automated incidents creation in ServiceNow based on SRM alerts.
Check out this video for a demonstration of the custom SRM integration with ServiceNow CMDB, which aims to populate, update, or delete entries in ServiceNow CMDB tables with SRM CIs and topology relationships via REST API calls, enhancing service management processes such as incident, problem, and change management.
With the SRM - ServiceNow CMDB integration, we can:
- Manage the lifecycle of SRM discovered storage infrastructure CIs and their relationships in ServiceNow
- Create services consisting of storage infrastructure CIs and insert them into the ServiceNow CMDB
- Efficiently perform ServiceNow service management processes such as incident, problem, and change management
The following diagram illustrates the architecture of the SRM – ServiceNow CMDB integration:
In this video, you’ll learn all about example CIs and relationships discovered by SRM, storage volume services, extracting data via the SRM REST API and Topology-Service REST API, creating Scripted REST API endpoints in ServiceNow, executing HTTP POST queries to ServiceNow REST endpoints, and more:
View the end-to-end service topology in ServiceNow consisted of CIs & relationships imported from SRM with associated active incidents received from the SRM:
Enjoy this demo and let us know how you like it!
Author: Dejan Stojanovic