VMware’s announcement of vSphere 7.0 this month included a highly anticipated enhanced version of vSphere Update Manager (VUM), which is now called vSphere Lifecycle Manager (vLCM).   Beyond the name change, much is intriguing: its capabilities, the customer benefits, and (what I have often been asked) the key differences between vLCM and VxRail lifecycle management.   I’ll address these three main areas of interest in this post and explain why VxRail LCM still has the advantage.

At its core, vLCM shifts to a desired state configuration model that allows vSphere administrators to manage clusters by using image profiles for both server hardware and ESXi software. This new approach allows more consistency in the ESXi host image across clusters, and centralizes and simplifies managing the HCI stack. vSphere administrators can now design their own image profile that consists of the ESXi software, and the firmware and drivers for the hardware components in the hosts.   They can run a check for compliance against the vSAN Hardware Compatibility List (HCL) for HBA compliance before executing the update with the image. vLCM can check for version drift that identifies differences between what’s installed on ESXi hosts versus the image profile saved on the vCenter Server.  To top that off, vLCM can recommend new target versions that are compatible with the image profile.  All of these are great features to simplify the operational experience of HCI LCM.

Let’s dig deeper so you can get a better appreciation for how these capabilities are delivered.  vLCM relies on the Cluster Image Management service to allow administrators to build that desired state.  At the minimum, the desired state starts with the ESXi image which requires communication with the VMware Compatibility Guide and vSAN HCL to identify the appropriate version.  In order to build a plugin to vCenter Server that includes hardware drivers and firmware on top of the ESXi image, hardware vendors need to provide the files needed to fill out the rest of the desired image profile. A desired state complete with hardware and software is achieved when capabilities such as simplified upgrades, compliance checks, version drift detection, and version recommendation can benefit administrators the most.  At this time, Dell and HPE have provided this addon.

vLCM Image Builder – courtesy of https://blogs.vmware.com/vsphere/2020/03/vsphere-7-features.html

While vLCM’s desired state configuration model provides a strong foundation to drive better operational efficiency in lifecycle management, there are caveats today.   I’ll focus on three key differences that will best help you in differentiating vLCM from VxRail LCM:

1. Validated state vs. desired state – Desired state does not mean validated state. VxRail invests in significant resources to identify a validated version set of software, drivers, and firmware (what we term as Continuously Validated State) to relieve the burden of defining a desired state, testing it, and validating it off the shoulders of administrators. With over 100+ dedicated VxRail team members, over $60 million of lab investments, and over 25,000 runtime hours to test each major release, VxRail users can rest assured when it comes to LCM of their VxRail clusters.

vLCM’s model relies heavily on its ecosystem to produce a desired state for the full stack.  Hardware vendors need to provide the bits for the drivers and firmware as well as the compliance check for most of the HCI stack.  Below is a snippet of the VxRail support matrix for VxRail 4.7.100 to show you some of the hardware components a VxRail Continuously Validated State delivers.   Beyond the storage HBA, it is the responsibility of the hardware vendor to perform compliance checks of the remaining hardware on the server.  Once compliance checks pass, users are responsible for validating the desired state.

2. Heterogeneous vs. homogeneous hosts – vCenter Server can only have one image profile per cluster.  That means clusters need to have hosts that have identical hardware configurations in order to use vLCM.  VxRail LCM supports a variety of mixed node configurations for use cases, such as when adding new generation servers into a cluster, or having multiple hardware configurations (that is, different node types) in the same cluster. For vSAN Ready Nodes, if an administrator has mixed node configurations, they still have the option to continue using VUM instead of vLCM -- a choice they have to make after they upgrade their cluster to vSphere 7.0.  

3. Support – troubleshooting LCM issues may well include the hardware vendor addon.   Though vLCM’s desired state includes hardware and software, the support is still potentially separate.  The administrator would need to collect the hardware vendor addon’s logs and contact the hardware vendor separately from VMware. (It is worth noting that both Dell and HPE are VMware certified support delivery partners. When considering your vSAN Ready Node partner, you may want to be sure that that hardware provider is also capable of delivering support for VMware as well.)  With VxRail, a single vendor support model by default streamlines all support calls directly to Dell Technical Support. With their in-depth VMware knowledge, Dell Technical Support can resolve cases quickly where 95% of support cases are resolved without requiring coordination with VMware support.  

In evaluating vLCM, I’ll refer to the LCM value tiers. There are three levels, starting from lower to higher customer value: update orchestration, configuration stability, and decision support:

• Automation and orchestration is the foundation to streamlining full stack LCM. In order to simplify LCM, the stack needs to be managed as one.  
• Configuration stability delivers the assurance to administrators that they can efficiently evolve their clusters (that is, new generation hardware, new software innovation) without disrupting availability or performance for their workloads.
• Decision support is where we can offload the decision-making burden from the administrator.

Explaining the Lifecycle Management value tiers for customers

vLCM has simplified full stack LCM by automating and orchestrating hardware and software upgrades into a single process flow.  The next step is configuration stability, which is not just stable code (which all HCI stack should claim), but the confidence customers have in knowing that non-disruptive LCM of their HCI requires minimal work on their part. When VxRail releases a composite bundle, VxRail customers know that it has been extensively tested against a wide range of configurations to assure uptime and performance. For most VxRail customers I’ve talked to, LCM assurance and workload continuity are the benefits they value most.

VMware has done a great job with its initial release of vLCM. vSAN Ready Node customers, especially those who use nodes from vendors like Dell that support the capability (and who can also be a support delivery partner), will certainly benefit from the improvements over VUM. Hopefully, with the differences outlined above, you will have a greater appreciation for where vLCM is in its evolution, and where VxRail continues innovating and keeping its advantage.  

Daniel Chiu, VxRail Technical Marketing

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Now adding VxRail awareness to your vRealize Operations 

January 22, 2020

As the new year rolls in, VxRail team is now slowly warming up to it.  Right as we settle back in after holiday festivities, we’re onto another release announcement.  This time, it’s an entirely new software tool: VxRail Management Pack for vRealize Operations.

For those not familiar with what vRealize Operations, it’s VMware’s operations management software tool that provides its customers the ability to maintain and tune their virtual application infrastructure with the aid of artificial intelligence and machine learning.  It connects to the vCenter Server and collects metrics, events, configurations, and logs about the vSAN clusters and virtual workloads running on them.   vRealize Operations also understands the topology and object relationships of the virtual application infrastructure.  With all these features, it is capable of driving intelligent remediation, ensuring configuration compliance, monitoring capacity and cost optimization, and maintaining performance optimization.  It’s an outcome-based tool designed to self-drive according to user-defined intents powered by its AI/ML engine.

The VxRail Management Pack is an additional free-of-charge software pack that can be installed onto vRealize Operations to provide VxRail cluster awareness.  Without this Management Pack, vRealize Operations can still detect vSAN clusters but cannot discern that they are VxRail clusters.  The Management Pack consists of an adapter that collects 65 distinct VxRail events, analytics logic specific to VxRail, and three custom dashboards.  These VxRail events are translated into VxRail alerts on vRealize Operations so that users have helpful information to understand health issues along with recommended course of resolution.  With custom dashboards, users can easily go to VxRail-specific views to troubleshoot issues and make use of existing vRealize Operations capabilities in the context of VxRail clusters.  

The VxRail Management Pack is not for every VxRail user because it requires a vRealize Operations Advanced or Enterprise license.  For enterprise customers or customers who have already invested in VMware’s vRealize Operations suite, it can be an easy add-on to help manage your VxRail clusters.

To download the VxRail Management Pack, go to VMware Solution Exchange: https://marketplace.vmware.com/vsx/.

Author:  Daniel Chiu, Dell EMC VxRail Technical Marketing

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