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As more of your online customers add items to their cart, make purchases on your site, or manage their accounts, a solution with the ability to support a higher rate of database transactions could mean reducing wait times as they perform each operation. Improved OLTP database performance could also make differences for businesses in the healthcare, finance, and travel sectors, who utilize these databases for updating patient records, tracking funds, managing bookings, and more. In the wake of the pandemic, each of these operations remains critical.
With ecommerce sales growing up to two to five times faster than they did before COVID-19,4 your online sales may be facing higher demand. For example, about three-quarters of consumers who used digital channels for the first time during the pandemic plan to continue to use them after it ends.5 But increased ecommerce demand comes with its own challenges. Your company may still be dealing with physical issues that cause longer waiting times for customers, such as supply chain delays or slow shipping. Inconveniences can also happen on your site as more users visit your page and make online purchases. Prompter responses and less wait times are important for positive customer experiences.
In our data center, we ran the VDI and transactional database workloads simultaneously on both server clusters. For transactional database performance, we saw 32.1 percent more OPM from the Dell EMC PowerEdge R6515 cluster running SQL Server 2019 and Windows Server 2022 than we did from the legacy PowerEdge R630 cluster running SQL Server 2012 and Windows Server 2016 (see Figure 1).
Figure 1: The number of OLTP database orders per minute each cluster achieved with the DVD Store 3 benchmark. Both clusters simultaneously ran the OLTP workload and a 100-user VDI workload. Higher is better.
Source: Principled Technologies.
This increase in performance could translate to supporting more customer transactions on your ecommerce site, which could pave the way for more sales, a better user experience, and fewer customer support calls.
4 McKinsey Global Institute, “The future of work after COVID-19,” accessed November 12, 2021, https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19.
5 McKinsey Global Institute, “The future of work after COVID-19.”