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Note: Starting in iDRAC 7.00.00, SupportAssist registration has been removed and is no longer supported.
An SCP Export generates empty attributes under the SupportAssist component for easier registration. These attributes are only used for the registration process and never export personal information.
<Component FQDD="SupportAssist.Embedded.1">
<!‐‐ <Attribute Name="SupportAssist.1#SupportAssistEULAAccepted"></Attribute> ‐‐>
<!‐‐<Attribute Name="SupportAssist.1#SupportAssistEULAAcceptedByiDRACUser"></Attribute>‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#PrimaryContactFirstName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#PrimaryContactLastName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#PrimaryContactPhoneNumber"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#PrimaryContactAlternatePhoneNumber"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#PrimaryContactEmail"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#SecondaryContactFirstName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#SecondaryContactLastName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#SecondaryContactPhoneNumber"></Attribute> ‐‐>
<!‐‐<Attribute Name="SupportAssist.1#SecondaryContactAlternatePhoneNumber"></Attribute>‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#SecondaryContactEmail"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoCompanyName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoStreet1"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoStreet2"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoCity"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoState"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoCountry"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#ShippingInfoZip"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#HostOSProxyConfigured"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#HostOSProxyAddress"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#HostOSProxyPort"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#HostOSProxyUserName"></Attribute> ‐‐>
<!‐‐ <Attribute Name="SupportAssist.1#HostOSProxyPassword"></Attribute> ‐‐>
</Component>
To register SupportAssist, edit the SCP template, provide the Registration information, and then import the template.
Note: The mandatory fields that are required for registering SupportAssist are Primary First Name, Primary Last Name, Primary Phone Number, Primary Email, Company Name, and Service Address fields (Street1, City, State, Country, Zip).
The following is an example of the attributes for SupportAssist registration using an SCP XML template.
<Component FQDD="SupportAssist.Embedded.1">
<Attribute Name="SupportAssist.1#SupportAssistEULAAccepted">True</Attribute>
<Attribute Name="SupportAssist.1#SupportAssistEULAAcceptedByiDRACUser">root</Attribute>
<Attribute Name="SupportAssist.1#PrimaryContactFirstName">John</Attribute>
<Attribute Name="SupportAssist.1#PrimaryContactLastName">Doe</Attribute>
<Attribute Name="SupportAssist.1#PrimaryContactPhoneNumber">123‐456‐7890</Attribute>
<Attribute Name="SupportAssist.1#PrimaryContactAlternatePhoneNumber"></Attribute>
<Attribute Name="SupportAssist.1#PrimaryContactEmail">John_Doe@Dell.com</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoCompanyName">Dell Inc.</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoStreet1">200 Dell Way</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoStreet2"></Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoCity">Round Rock</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoState">Tx</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoCountry">USA</Attribute>
<Attribute Name="SupportAssist.1#ShippingInfoZip">78684</Attribute>
</Component>