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When deploying a software patch, IT can use the Host Groups page (status bucket) to troubleshoot any issues. This helps to identify quickly whether it is a simple issue (such as networking) or whether they should submit a ticket. For example, the red colored METRIC status shows what is Critical. Many of these failures can be resolved by using event handler (Auto-Remediation) automatically, in which the first step is to restart the process. This is a unique feature offered by Centerity CSM² that allows a reduction of up to 80% of the manual remediation work. Simply restarting the process can fix the problem immediately instead of waiting for manual fix.
POSs, self check outs (SCOs), BOHs, HVAC at store, or even loss prevention -- all these can be in host groups. On a wider scale, to find out the stores’ overall health and SLA (service level agreement), we can use the exclusive Dynamic Service Views (DSV) feature in Centerity CSM². This feature helps automatically create an accurate real-time presentation of critical business and operational services, including a real-time SLA score across a single store, region, country, or the entire chain.
Locations are listed on the Business Services tab (Figure 12).
Another impressive technique that Centerity offers in its DSV module is Hypermap (Figure 13). The map breaks down by POS, applications, network, and other variations. It identifies the technology pieces and where they are located in the environment. The hierarchy, parent child relationship – all exist in the map.
The hypermap can be expanded or shortened based on how much information is needed.
After a customer clicks on the store they want to check, they can click the store location to check the status of any issues. As mentioned above, the event handler can resolve most of these issues.