VMware Skyline is an innovative, proactive support service aligned with VMware Global Support Services.
It automatically and securely collects, aggregates, and analyzes product usage data which helps VMware Technical Support Engineers improve time-to-resolution and proactively resolve potential problems. These capabilities transform product operations from a reactive, break/fix mode to a proactive, predictive, and prescriptive experience that produces even greater returns on customers’ VMware support investment.
VMware Skyline Collector virtual appliance gathers and aggregates product usage information such as configuration, feature, and performance data. It also listens for changes and events, which are streamed back to VMware. VMware receives data from Skyline Collector and performs analyses such as alignment with VMware best practices, KB articles, Security Advisories and identifies problem areas that can be addressed with a recommended solution. The platform also enriches collected data with information such as support requests and active investigations to perform further analyses. Customers can access Skyline findings and recommendations from VMware Skyline Advisor, a web-based portal available via VMware Cloud Services. With that, they can segment Skyline data by region, lines of business, departments, and pinpoint any changes in their environment that may have caused an issue.