Today’s data centers are rapidly modernizing in technology, processes and workflows. With this continuous evolution, unplanned interruptions to data and applications can greatly hinder business outcomes. Many of these unexpected problems caused by issues such as failing drives or outdated code levels could have easily been avoided if they were detected earlier. As a foundational element of the Dell EMC Modern Customer Service Experience, Dell EMC Secure Remote Services (SRS) detects potential issues and proactively resolves them before there is any business impact.
For VMware Cloud Foundation on VxRail, the SRS extension:
SRS is a highly secure remote connection between Dell EMC products, inclusive of VxRail, and Dell EMC Customer Support that helps avoid and resolve issues faster. SRS is completely virtual and offers flexibility for enterprise environments of any size. Available at no additional cost with an active ProSupport Enterprise or warranty contract, SRS unlocks a wide range of benefits and services, including:
The SRS lifeline is a heartbeat that pulses outbound in 30-second intervals from the SRS gateway to Dell EMC Customer Service, providing Dell EMC with connectivity status as well as the status of each product. The heartbeat ensures continuous monitoring, notification, and, if necessary, proactive remote troubleshooting to ensure high availability of Dell EMC products.
The security of customer data is Dell EMC’s top priority. From collection to transport to storage, SRS employs multiple security layers throughout each step in the remote connectivity process to ensure that both customers and Dell EMC can use the solution with confidence:
Note: the trusted and secure SRS secure remote connection is leveraged to support data transfer for other VxRail services such as the SaaS multi-cluster management.