Perform the following checks before you report an SAP HANA issue with this Dell EMC HCI solution directly to SAP support.
As part of the SAP HANA HCI certification requirements, SAP requires a method to detect if an SAP HANA VM is running in a hyperconverged environment on a vSAN datastore. SAP HANA Studio and SAP HANA Cockpit cannot report the hardware vendor and hardware type when running under VMware. Therefore, it is important to report to SAP support that SAP HANA is running on a HANA certified Dell EMC vSAN Ready Node HCI.
One method to identify a certified vSAN Ready Node environment is to identify the VMware ESXi host model identity modules (physical BIOS names). The following model names are certified as Dell EMC vSAN Ready Nodes:
To identify the certified vSAN Ready Node, look for the model name of the ESXi host in the Summary tab of the vSphere UI.
To ensure that the physical host model name (BIOS name) is reported from within each of the SAP HANA VMs, set SMBIOS.reflectHost=TRUE for all SAP HANA VMs:
VMware developed and supports a script that you must deploy on every vSAN Ready Node to detect vSphere and vSAN information:
The script determines whether a VM has a device on the vSAN datastore. If it finds the device, it adds the following parameters to the VM’s configuration file:
Note: The script sapsysinfo.sh provides a method for collecting Linux-relevant system information and sending it to SAP support. This script is attached to SAP Note 618104: “sapsysinfo” – Compiling system information on Linux. Attach the file that is generated by sapsysinfo.sh when reporting an issue to SAP support.
The HCI model name and VMware script information are used by the SAP CIM provider and support tools such as sapsysinfo.sh.
Before reporting an issue to SAP support:
The following figure shows an example of an iDRAC health check report: