Dell EMC Online Support provides a single point of support for all vSAN Ready Node hardware issues and vSphere hypervisor and vSAN issues. Service tags for vSAN Ready Nodes with OEM licenses are a single point of support for hardware, ESXi, and vSAN issues.
Dell EMC provides several online and telephone-based support and service options. If you do not have an active Internet connection, look for support contact information on your purchase invoice, packing slip, bill, or Dell EMC product catalog.
To contact Dell EMC for sales, technical assistance, or customer service issues:
A support page listing the various support categories is displayed.
A support page is displayed that lists the various support categories.
The Contact Technical Support page is displayed with details for calling, chatting with, or emailing the Dell EMC Global Technical Support team.
For information about how to collect ESXi logs for support, see the VMware Knowledge Base article Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).