As part of the SAP HANA HCI certification requirements, SAP requires a method to detect if an SAP HANA VM is running in a hyperconverged environment on a vSAN data store. SAP HANA Studio and SAP HANA Cockpit cannot report the hardware vendor and hardware type when running under VMware; therefore, report to SAP that SAP HANA is running on a VxRail D560F, E560F, E560N, P570F, or P580N HCI.
One method of identifying a certified HCI environment is to identify the ESXi host model name (physical BIOS name). To identify the certified VxRail model, look up the model name of the ESXi host in the Summary tab of vSphere client. Only the VxRail D560F, E560F, E560N, P570F, and P580N models are certified as valid.
Ensure that you report the host model name from within each of the SAP HANA VMs by setting the SMBIOS.reflectHost=TRUE option for all SAP HANA VMs. To do this:
The script checks if a VM has a device on the vSAN data store, and, if the device is found, adds the following parameters to the VM configuration file:
"guestinfo.SDS.solution": ESXi_version, which is also the vSAN release version
The SAP CIM provider and support tools such as sapsysinfo.sh use both the HCI model name and VMware information.
Note: The script sapsysinfo.sh provides a method for collecting Linux system information and sending it to SAP Support. This script is attached to SAP Note 618104: (access requires login credentials). When reporting an issue to SAP Support, attach the file that sapsysinfo.sh generated.
Before reporting a problem to SAP, check the physical health of the VxRail hardware. The health function in VxRail Manager is fully integrated into vSphere Client. The function provides details of any issues, as shown in the following figure:
In addition, verify the health of the system by using the Integrated Dell Remote Access Controller (iDRAC) dashboard.
The following figure shows an example of an iDRAC health check report:
Correct all hardware-related issues before reporting an SAP HANA problem to SAP Support.