As part of the SAP HANA HCI certification requirements, SAP requires a method to detect if an SAP HANA VM is running in a hyperconverged environment on a vSAN data store. SAP HANA Studio and SAP HANA Cockpit cannot report the hardware vendor and hardware type when running under VMware, so it is important to report to SAP that SAP HANA is running on a VxRail P570F or P580N hyperconverged infrastructure.
One method of identifying a certified HCI environment is to identify the ESXi host model name (physical BIOS name). To identify the certified VxRail model, look up the model name of the ESXi host in the Summary tab of the vSphere client. Both the VxRail P570F and VxRail P580N models are certified as valid.
Ensure that you report the host model name from within each of the SAP HANA VMs by setting the SMBIOS.reflectHost=TRUE option for all SAP HANA VMs:
In addition, VMware developed and supports a script that must be deployed on every Dell EMC VxRail Node. You can download the VMware script from the VMware website.
The script checks if a VM has a device on the vSAN data store. If the device is found, the script adds the following parameters to the VM’s configuration file:
"guestinfo.SDS.solution": ESXi_version, which is also the vSAN release version
Both the HCI model name and VMware information is used by the SAP CIM provider and support tools such as sapsysinfo.sh.
Before reporting a problem to SAP, check the physical health of the VxRail hardware. The health function in VxRail Manager, which is fully integrated into the vSphere client application, provides details of any issues, as shown in the following figure:
Figure 8. VxRail Manager health check report
In addition, verify the health of the system by using the Integrated Dell Remote Access Controller (iDRAC) dashboard.
The following figure shows an example of an iDRAC health check report:
Figure 9. iDRAC health check report
Correct all hardware-related issues before reporting an SAP HANA problem to SAP Support.