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Validation Guide—Dell EMC PowerFlex Hyperconverged Infrastructure for SAP
Support requirements and considerations
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SAP support calls

  • This section describes the checks you can perform before you report an SAP HANA issue with your PowerFlex HCI SAP HANA solution to SAP Support.

    Identify a certified HCI solution

    As part of the SAP HANA HCI certification requirements, SAP requires a method to detect if an SAP HANA VM is running in a certified hyperconverged environment on the vSphere hypervisor and the PowerFlex platform. SAP HANA Studio and the SAP HANA cockpit cannot report the hardware vendor and type when SAP HANA is running under VMware. It is important to report to SAP that SAP HANA is running on a PowerFlex HCI system.

    A proven method to identify a certified PowerFlex system environment is to identify the ESXi host model. All PowerFlex hosts have a model name that starts with the “Dell Inc. PowerFlex-“ prefix. The following hostnames are valid:

    • Dell Inc. PowerFlex-R640
    • Dell Inc. PowerFlex-R740xd
    • Dell Inc. PowerFlex-R840

    Look up the hostname of a PowerFlex system in the Summary tab of the vSphere UI. The following figure shows an example:

    Figure 13.               vSphere UI Summary page: System models

    Ensure that you report the physical host model name (BIOS name) from within the SAP HANA VMs.

    The following VM option must be set for all SAP HANA VMs:

    SMBIOS.reflectHost=TRUE

    Set this option on the VM as follows:

    1. Select VM Hardware > Editing Settings > VM Options > Advanced > Edit Configuration.
    1. Enter SMBIOS.reflectHost in the name field and TRUE in the value field.
    2. Click Add.

    Health check with PowerFlex Manager

    Before reporting a problem to SAP, check the physical health of the PowerFlex hardware. PowerFlex Manager provides management of IT operations for the PowerFlex system, increasing the system’s efficiency by reducing time-consuming manual operations.

    PowerFlex Manager includes the following features:

    • A dashboard that provides system configuration details and communicates a health status for PowerFlex infrastructure elements and services
    • Release Certification Matrix (RCM) compliance monitoring and remediation
    • Hardware monitoring and alerting through Secure Remote Services to Dell Technologies Support

    Using PowerFlex Manager, you can define and capture infrastructure requirements to support a specific business outcome. After the process is defined, it can be easily repeated through automation.

    Health check with iDRAC

    You can use the Integrated Dell Remote Access Controller (iDRAC) dashboard to verify the health of the system. The following figure shows an example of an iDRAC health check report:

    Figure 14.               iDRAC health check report

    Ensure that all hardware-related issues are fixed before reporting an SAP HANA problem to SAP.

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