File-based backups of VxRail HCI System Software help to ensure business continuity in the rare event the VxRail Manager VM needs to be rebuilt.
VxRail’s service and support is backed by Dell EMC’s world-class service and support as the single point of contact for both hardware and software, by default. Dell EMC’s technical support team has in-depth VMware expertise such that 98% of cases are resolved without the need to coordinate with VMware support team to resolve (VxRail Single Source of Support, April 2020, Dell Technologies). Having single vendor support ultimately speeds time to resolution by eliminating the need for the customer to coordinate between vendor support.
VxRail support includes Dell EMC SRS for call-home and proactive two-way remote connection for remote monitoring, diagnosis, and repair through the entire lifecycle process to ensure maximum availability. VxRail is constantly introducing product enhancements to improve serviceability by streamlining support experience. For example, VxRail is improving the log capture and bundling to ensure Dell EMC technical support has the necessary information to perform troubleshooting without extensive back-and-forth with customers.