Organizations of all sorts and sizes, across all market-verticals, anywhere on the globe are facing increased pressure to perform better. Introduction of new technologies result in consumers of goods and services demanding better products, new ways of interacting with suppliers, and this requires organizations to re-think their business models to revolutionize the customer experience. The ability to adapt and manage this business transformation and achieve true agility is crucial for any organization to gain a competitive advantage, or even more important, stay relevant. The requirement to focus on achieving the following outcomes has never been greater:

• Reduce costs and increase revenue
• Optimize go-to-market processes
• Improve customer experience and retention
• Gain industry share

A key enabler to gain customer mind share and achieve these outcomes is to adopt best in class technology solutions that enable organizations to develop modern applications, analyze buyer behavior and enhance customer interaction. The role of the Chief Information Officer (CIO) is no longer limited to technical knowledge but includes business acumen to be a driving force on how technology can enable achieving the outcomes.

IT decision makers need to focus on digital transformation and the technology solutions they use must support the primary business goals of the organization. The IT environment must provide modern, secure, scalable, highly automated, and continuously available services. These services must accommodate access anywhere at any time, all while technology budgets shift from the traditional IT organization to other business units. These challenges have driven cloud adoption and data center convergence that we have seen in recent years.

      Figure 1.        IT transformation challenges