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Intelligent Case Classification
Introduction Methodology Architecture
Architecture
Batch prediction pipeline
Automated model retraining
Elixir – a novel data labelling and prediction validation tool
Near Real-time Prediction Service
Conclusions and Future Work

Architecture

Architecture

  • This section presents the overall solution architecture in production. Due to business requirements, we deployed two instances of the models:

    1. near real-time inference (for English)

    2. batch inference (for English, Chinese, and Portuguese). The following figure illustrates the overall architecture for both model inference pipelines:

    Figure 1.   (a) Left: Near Real Time Prediction Pipeline (b) Right: Batch Prediction Pipeline