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Quality of Experience (QoE) is the measure of the end-user experience of a facility. It considers the subjectivity of different users along with QoS attributes to measure the QoE.
QoE is measured by the four attributes that are shown in the following figure.
Augmented monitoring relates to the ability of tools and technologies to display current service levels for tracking with annotations, providing a highly visual experience. It also involves using ML algorithms to identify specific patterns of service level tracking such as resource performance, and associate a virtual hardware and application object.
Voice of end user refers to capturing and tracking end-user perception about the quality of service that is offered through edge computing. It includes feedback, issues, or concerns about their experience with applications, network, and the edge. Such feedback can involve issues that are related to PLCs, gateways, servers, on-premise and regional data center support by internal IT, hyperscaler providers, and co-location vendors.
Qualitative analysis references the ability to analyze a compute platform based on subjective information received from users. This information may not always be quantifiable. For example, some users are less comfortable using applications and dashboards that are hosted on a platform, where others may find it harder to follow numerous steps to restore a system or have trouble with the provided user interface.
Policy management refers to the ability to manage SLAs and compliance updates with agility. For example, applications that are developed and offered by external vendors must go through periodic and nonperiodic updates to meet additional user requirements requiring policy updates.