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Empowering Support Agents with Next Best Action Recommendations
Introduction Methodology Solution
Solution implementation details
Resolution extraction
Case data model
System Logs model
Ensemble model
Architecture Reaction and feedback Conclusion Key takeaways References

System Logs model

System Logs model

  • The system logs model uses proprietary Dell Technologies tools to identify the best resolutions to resolve specific issues. Dell continuously monitors the telemetry and configuration data from the servers to address anomalies, error messages, logs, and more to make sure that the server is operating under normal conditions.