Initial pilot results are monitored in production by implementing a feedback mechanism (giving a thumbs up or down option to users). These results indicated that the NBA recommendations were accurate 75 percent of the time.
A user survey indicated that 75 percent of the agents feel that the solution improves the troubleshooting process efficiency and speed. The remaining 25 percent of surveyors recommended adding additional functionalities to the solution, such as troubleshooting documentation and detailed steps.
