If you are experiencing issues with your system, sometimes it is helpful to restart a role. Roles are also deactivated during the modification of properties. A role can be deactivated for maintenance or troubleshooting purposes without affecting any of its settings so it can be reactivated later.
If you encounter problems when configuring failover for your system consult the Genetec Security Center Installation and Upgrade Guide and the Genetec Security Center Administrator Guide.
The Genetec Security Center Administrator Guide contains step-by-step troubleshooting instructions for a wide range of topics including:
- Video issues
- Access control
- Automatic License Plate Recognition
The Security Center Maintenance Task Workspace is the user interface where you can organize and generate customized queries on the entities, activities, and events in your workspace for maintenance and troubleshooting purposes. Genetec also provides the Diagnostic data collector tool that collects and packages system information for submission to the Genetec Technical Assistance Center for troubleshooting purposes.