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Demand Forecasting: A Machine Learning-Based Solution to Forecast Demand Signals for Dell Services
Introduction
Executive summary
Business challenge
Document purpose
Audience
We value your feedback
Terminology
Methodology Key takeaways Conclusion References

Terminology

Terminology

  • The following table provides context for terms and acronyms that appear frequently throughout this document.

    Term or acronym

    Description

    ASUs

    Active service units are the total unique assets that have qualifying warranties that are active during the reporting fiscal week time period

    APOS

    After Point of Sale is the contracts made after selling different products

    SRs/Cases

    Service Requests/Cases raised or opened during the reporting fiscal week period

    Dispatch/task /work order

    Dispatches based on open cases during the reporting fiscal week time-period segments

    LOB

    Line of business or product category 

    AOP

    Annual operating Plan helps team of services for budget planning for the upcoming financial year

    Time Series

    A sequence is taken at successive equally spaced points in time. It is a sequence of discrete-time data.