Dell Technologies caters client, server, and high end server products for various countries. A good business plan is crucial for carrying out everyday business objectives. Many Dell services teams experienced difficulty preparing and developing their financial plans for the upcoming fiscal year. Operational planning for handling call center head count plans, parts procurement plans, and more also posed a challenge.
Forecasting models helps solve these problems by providing an estimation of demand signals based on historical trends, patterns, and seasonality behaviors which in provide contract and shipments count, renewals count, expiration count, ASUs count, case counts, and a dispatches counts forecast based on each fiscal week of upcoming financial year.
Figure 1. Contract to case creation and its closure life cycle