File-based backups of VxRail HCI System Software help to ensure business continuity in the rare event that the VxRail Manager VM needs to be rebuilt.
Dell Technologies provides world-class service and support. Dell is the single point of contact for VxRail hardware and software. Dell’s technical support team has in-depth VMware expertise, with 98 percent of cases being resolved without the need to coordinate with the VMware support team.5 Having single vendor support ultimately speeds time to resolution by eliminating the need for the customer to coordinate between vendor support.
VxRail support includes Dell Secure Remote Services for call-home and proactive two-way remote connection for remote monitoring, diagnosis, and repair through the entire life cycle process to ensure maximum availability. VxRail is constantly introducing product enhancements to improve serviceability by streamlining support experience. For example, VxRail is improving the log capture and bundling to ensure Dell technical support has the necessary information to perform troubleshooting without extensive back-and-forth with customers.
5 VxRail Single Source of Support, April 2020, Dell Technologies.