Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell offers a single source with the expertise, know-how, and capabilities to help customers support their business.
ProSupport offers highly trained experts around the clock and around the globe to address customers’ IT needs, minimize disruptions, and maintain a high level of productivity. With more than 55,000 Dell Technologies and partner professionals, across 165 countries, speaking more than 55 languages, Dell helps customers:
Single-source, 24x7 global support is provided for VxRail system hardware and software by phone, chat, or instant message. Support also includes access to online support tools and documentation; rapid on-site parts delivery and replacement; access to new software versions; assistance with operating environment updates; and remote monitoring, diagnostics, and repair with Dell Secure Remote Services.
Dell Technologies’ 12 Centers of Excellence and Joint Solution Centers deliver in-house collaboration and industry-leading levels of support, benefiting from Dell’s alliances with leading application providers such as Oracle and Microsoft. Our 87 technical support sites consist of 71 technical support sites and 16 customer service centers.
Dell Technologies support has a 94 percent customer satisfaction rating and has received multiple awards including Temkin Group CE Excellence, TSIA STAR awards, Microsoft Deployment Partner of the Year, and many more.