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Dell VxRail System Tech Book
Preface IT’s transformation challenge Hyperconverged infrastructure: Building block for modern infrastructure Dell VxRail VxRail HCI System Software VxRail licensing VxRail hardware VxRail networking VxRail ecosystem VxRail solutions Additional product information
Additional product information
Dell ProSupport for Enterprise
Dell ProDeploy Services for VxRail systems
Additional resources

Dell ProSupport for Enterprise

Dell ProSupport for Enterprise

  • Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the datacenter. Dell offers a single source with the expertise, know-how and capabilities to help customers support their business.

    ProSupport offers highly trained experts around the clock and around the globe to address their IT needs, minimize disruptions and maintain a high level of productivity. With over 55,000+ Dell & partner professionals, across 165 countries, speaking more than 55 languages, they can rest assured that with Dell they will be able to:

    • Maximize productivity by leveraging Dell scale and skill
    • Minimize disruptions with around the clock access to highly trained experts
    • Gain efficiency through a single source for all their support needs

    Single source, 24x7 global support is provided for VxRail system hardware and software via phone, chat, or instant message. Support also includes access to online support tools and documentation, rapid on-site parts delivery and replacement, access to new software versions, assistance with operating environment updates, and remote monitoring, diagnostics and repair with Dell Secure Remote Services (SRS).

    Our 12 Centers of Excellence and Joint Solution Centers deliver in-house collaboration and industry-leading levels of support, leveraging Dell’s alliances with leading application providers such as Oracle and Microsoft. Our 87 technical support sites are comprised of 71 total Dell Tech Support Sites and 16 total EMC Customer Service Centers.

    Dell support is recognized with 94% customer satisfaction rating and has received multiple awards including Temkin Group CE Excellence, TSIA STAR awards, Microsoft Deployment Partner of the Year and many more.

    The Dell difference is clear, when it comes to their IT strategy, we allow them to fearlessly adopt new technology giving them freedom to focus on their business. Having the same enterprise class support from Dell across their infrastructure gives them that freedom.