Note: This section is only relevant if you plan to enable the VxRail remote support feature to connect back to Dell Technologies Customer Support centers.
VxRail supports network connectivity to Dell Customer Support systems, which enables health monitoring, real-time analytics, event notification, and remote support when necessary. If you plan to enable VxRail to connect to Dell Technologies back-end Customer Support centers, there are two options from which to select. One option is to have VxRail Manager connect to the back-end services sites directly. The other option is to use a centralized instance or pool of Secure Connect Gateways for this purpose.
You may already have deployed Secure Connect Gateway in your data center to support this service, which is known as “call-home,” for other Dell Technologies products. This same pool of gateway servers can be used for VxRail. If VxRail is the first Dell product that you plan to connect to this service, be sure to complete the prerequisites below beforehand:
If you have not deployed any Secure Connect Gateways, the product is customer-installable and can be downloaded from the Dell support site. Each instance of Secure Connect Gateway requires an IP address. VxRail Manager must be able to reach these gateways in your data center to complete the connection to the back-end customer service centers.
Versions of VxRail before 7.0.350 connected to a Secure Remote Services virtual appliance in the data center. This configuration enabled VxRail alerts to be sent to Dell Technologies Customer Service. Starting in version 7.0.350, the Secure Remote Services virtual appliance is not required for this purpose. Dell Technologies replaced it with a service internal to VxRail Manager. This internal VxRail service supports connectivity directly to the back-end customer service sites, or to Secure Connect Gateways.
If you deploy a VxRail version earlier than 7.0.350, you can use an existing Secure Remote Services instance in your data center to support “call-home.” Alternately you can deploy a virtual instance of Secure Remote Services on the VxRail cluster for this purpose. You can choose to deploy the Secure Remote Services virtual appliance on the VxRail cluster. If you do, you must connect the virtual appliance to the same network as VxRail Manager.