VxRail supports network connectivity to Dell Customer Support, enables health monitoring, real-time analytics, event notification, and remote support when necessary.
If you plan to enable VxRail to connect to Dell back-end Customer Support centers, you can connect VxRail Manager directly to the back-end services sites or use a centralized instance or pool of secure connect gateways.
- Create and validate a Dell Support account.
- Configure at least one site ID for identity purposes in the Customer Support databases.
- Register the VxRail product with a Site ID.
When service connectivity is enabled, hosts can send health data to the VxRail Support team and provide secure automated access between Support and your VxRail. VxRail uses the secure connect gateway for connectivity. See KB 000196945 and the Secure Remote Services 3.52 Upgrade to Secure Connect Gateway Supplement Documentation for more information. Verify that the minimum secure connect gateway version is 5.00.07.10. Enable service connectivity in direct connection mode or through an external secure connect gateway in VxRail Manager.