This white paper describes a Dell Technologies DellNLP, an in-house Natural Language Processing (NLP) product. It discusses how DellNLP leverages machine learning and artificial intelligence to derive insights from text data within Support Services and helps improve the customer experience.
- A reduction of about 17% for call handle times
- A centralized, scalable solution for processing text data in various applications, resulting in reduction of about 50% in development time
- Improved customer experience by modernizing multiple touchpoints in customer journey
