HCI system data received from clusters enabled for telemetry data collection is encrypted and stored on the Dell IT managed Dell infrastructure, which is highly available, fault tolerant, and provides a 4-hour Disaster Recovery SLA

The Dell IT infrastructure:

• Provides a secure platform that ensures each customer's telemetry data is isolated.
• Provides High Availability, Fault Tolerance, and Disaster Recovery.
• Locates customer's telemetry data (including backups) in the U.S.
• Indefinitely retains historical data for systems that are actively being monitored by SaaS multi-cluster management, including SaaS multi-cluster management -derived insights.
• Gives each customer access to an independent, secure portal from which each user can only see those systems in SaaS multi-cluster management that are part of that user's site access as defined in Dell MyService360.

Dell Technologies Security and Resiliency Office (SRO), led by Dell's Chief Security Officer, is responsible for the security and protection of Dells information technology infrastructure that hosts SaaS multi-cluster management SaaS solution. This is accomplished using established governing security policies and procedures and enforcement of Information Security controls, which include measures such as multi-layered firewalls, intrusion detection systems, industry-leading antivirus, and malware protection. The Dell cybersecurity team is involved in running continuous vulnerability scans on the application and underlying environment. Any required remediation is handled through an ongoing vulnerability remediation program such as software upgrades, patches, or configuration changes.

All data sent to SaaS multi-cluster management is stored on infrastructure hosted in the Dell data center. The Information Security Policy ensures that all Dell information and resources are properly protected, information owners must ensure all resources are accounted for, and each resource has a designated custodian. All infrastructure components are located in the dedicated Dell firewall-protected enclave network that is not exposed to external access. No individual direct login to the database server and database is allowed, except by the members of the System Administrator and Database Administrator teams. Database application accounts are managed using standard database password authentication. In addition, Dell has implemented an industry best practice Change Management process to ensure that Dell infrastructure hardware is stable, controlled, and protected. Change Management provides the policies, procedures, and tools needed to govern these changes to ensure that they undergo the appropriate reviews approvals and are communicated effectively to users.