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Day Two Operations Guide—Dell Integrated System for Microsoft Azure Stack Hub
Notes, cautions, and warnings Copyright Executive summary Getting Started After Deployment Monitoring Azure Stack Hub overview Backup and Restore Options Patches and Updates Credential Management Stopping and Starting Azure Stack Hub Support for Azure Stack Hub
Collaborative support model
Opening support or service requests
Resources Document revision history

Collaborative support model

Collaborative support model


  • Dell Technologies Support

    Dell Technologies offers you the ability to make one call for Cloud for Microsoft Azure Stack Hub support issues. Dell Technologies Support coordinates a collaborative support model with third-party cloud-service providers, and manages any Support Request tickets that are open until a resolution is found and applied. Dell Technologies owns any infrastructure-related issues through to the complete resolution.


    Third-party cloud-service provider support

    If you have an issue with Dell Integrated System for Microsoft Azure Stack Hub, contact Dell Technologies Support directly or through your third-party cloud-service provider. The provider works with the Dell Technologies Support team to quickly diagnose the issue, create an action plan, and drive those efforts to completion ensuring a timely and satisfactory resolution.

    Microsoft Support

    For most Integrated System for Microsoft Azure Stack Hub support issues, Dell Technologies owns and manages any Support Request tickets throughout the support process. The support includes any open tickets with Microsoft to diagnose and resolve software issue in the stack.

    The following table lists how the collaborative model works based on how your account was purchased.

    Table 3. Collaborative support model
    Scenario Purchase scenario Support hardware Azure support
    1 Entire solution from Dell Technologies Call Dell Technologies Support Call Dell Technologies Support
    2 Azure subscription through Microsoft EA Call Dell Technologies Support Call Microsoft Support
    3 Azure subscription through Cloud Solution Provider Call Dell Technologies Support Call Cloud Solution Provider
    4 Entire solution from Cloud Solution Provider Call Cloud Solution Provider Call Cloud Solution Provider