Dell Technologies offers you the ability to make one call for Cloud for Microsoft Azure Stack Hub support issues. Dell Technologies Support coordinates a collaborative support model with third-party cloud-service providers, and manages any Support Request tickets that are open until a resolution is found and applied. Dell Technologies owns any infrastructure-related issues through to the complete resolution.
If you have an issue with Dell EMC Integrated System for Microsoft Azure Stack Hub, contact Dell Technologies Support directly or through your third-party cloud-service provider. The provider works with the Dell Technologies Support team to quickly diagnose the issue, create an action plan, and drive those efforts to completion ensuring a timely and satisfactory resolution.
For most Integrated System for Microsoft Azure Stack Hub support issues, Dell Technologies owns and manages any Support Request tickets throughout the support process. The support includes any open tickets with Microsoft to diagnose and resolve software issue in the stack.
The following table lists how the collaborative model works based on how your account was purchased.
|Scenario||Purchase scenario||Support hardware||Azure support|
|1||Entire solution from Dell Technologies||Call Dell Technologies Support||Call Dell Technologies Support|
|2||Azure subscription through Microsoft EA||Call Dell Technologies Support||Call Microsoft Support|
|3||Azure subscription through cloud-service provider||Call Dell Technologies Support||Call cloud-service provider|
|4||Entire solution from cloud-service provider||Call cloud-service provider||Call cloud-service provider|