Virtual assistants for use cases include the following:
- SearchAssist is the world’s first conversational search assistant that simplifies information discovery and presents comprehensive results. Unlike today’s disconnected experience at search and support, SearchAssist presents a seamless experience between search and support through a unified interface. It is designed to deliver intelligent, contextual, personalized search results with conversational experience on web, mobile, and other channels through voice and digital capabilities.
- SmartAssist is an end-to-end AI-native Contact Center as a Service (CCaaS) that delivers the next generation of contact center experience to the enterprise. AI drives the customer experience, routing experience, and agent experience from start to finish, which is an innovative AI-native approach. From automation to agent assistance to flexible deployment models, SmartAssist has everything you need to reimagine the contact center experience.
- AgentAssist is an AI-powered intelligent virtual assistant. It empowers contact center agents in real time to deliver extraordinary customer experiences by proactively providing the next best actions, automated fulfillment assistance, and contextual recommendations during live calls and digital interactions.
- WorkAssist unifies and organizes data assets and empowers contextual collaboration for enterprise teams. Built on the Kore.ai platform, WorkAssist offers a set of features and capabilities that help small to large teams to collaborate seamlessly and be more productive.