Today most Conversational AI implementations are cloud-based, driven by hyperscale cloud service providers. Increasingly, customers are looking for on-premises approaches as well, for the inherent privacy and security advantages, and the ability to control their own infrastructure.
Conversational AI tools in the cloud tend to be easy to use but provide what might be considered a black box approach, generating outcomes but providing minimal transparency as to how results are obtained and little control over analytics or features.
With the open-platform approach taken by Dell Technologies and Kore.ai, users can design text and voice interactions, see exactly what has been done and how it has been done, and get detailed metrics and dashboards about how AI is working for their business. Users can make changes as needed to create unique business value.
Dell Technologies, together with Kore.ai, offers a solution with all the on-premises benefits. It also offers a cloud-like experience, with ease of use and a prevalidated hardware and software platform that enables rapid time to value and a no-coding-required approach to conversational AI.